Account Director
Job brief
We are looking for an Account Director to predominantly run Sika UK, one of our key client accounts. You will also take a leading role in running other accounts as required.
We need someone who is as comfortable discussing and pitching work to a Marketing Director of a big brand as they are rolling up their sleeves and getting stuck into day-to-day account management work.
The successful candidate will be passionate about creating positive client experiences, working with the Client Services Director to ensure Sponge’s clients are pleased with the service they receive and projects are completed on time and to budget.
The role
Your duties will involve building and maintaining customer relationships, to ensure the company’s retention of clients and facilitate further growth.
You will also be expected to develop strategies to grow business from your assigned clients and ensure Sponge is providing quality, cost-effective services.
You must possess excellent planning skills to ensure all projects are planned effectively with our Studio team and third-party suppliers, and have the leadership skills to coordinate and deliver successful project outcomes.
Responsibilities
- Serve as the point of contact for Sika UK
- Understand customer requirements (know the Sika UK business inside out, and keep abreast of Sika activities in overseas markets) offer suitable solutions and generate new business (Client Development Plans)
- Plan budgets and activities for client accounts and individual projects
- Financial responsibility, revenue and profit targets
- Ensure the timely delivery of services and products to clients
- Resolve issues to maintain and strengthen customer trust
- Provide feedback and advice regarding clients and projects in order to efficiently meet targets/objectives.
- Communicate overall monthly/quarterly/annual progress to the Client Services Director and Sponge’s Senior Leadership Team.
Requirements and skills
- Proven experience of working as an Account Manager, Senior Account Manager, or Account Director in an agency environment.
- Demonstrable experience in negotiation and meeting client requirements.
- Entrepreneurially minded with a strong understanding of how business works, budgeting, and reporting on project progress.
- Experience of delivering website projects and a working understanding of SEO and UX.
- Outstanding organisational skills.
- Excellent communication and interpersonal skills with demonstrable experience of fostering long-term relationships.
- Experience of working in a Mac environment.